Order with clarity.清楚确认，再安心下单。

International destinations may be available. Before payment, TIRAVA confirms whether the destination can be served, the carrier, shipping charge, estimated processing time and estimated delivery window.

• Tracking is shared when the selected service provides it.
• The customer must confirm the complete delivery address and telephone number.
• Import duties, taxes or customs fees are normally the recipient's responsibility unless the written order confirmation states otherwise.
• Carrier and customs delays are outside TIRAVA's direct control, but we will help with available tracking information.

Many TIRAVA pieces are individually finished or customised. Return eligibility is therefore confirmed in writing before payment.

• If an item arrives damaged, is incorrect or materially differs from the written confirmation, contact us promptly with clear photographs of the parcel and item.
• Do not send any item back before receiving return instructions and a return address.
• Change-of-mind returns may not be available for customised or individually finished work.
• Nothing on this page limits mandatory consumer rights that apply to your purchase.

When you contact TIRAVA, we may receive your name, contact details, delivery information and messages needed to answer an enquiry or fulfil an order.

• We use this information for customer service, order confirmation, delivery and required transaction records.
• We do not sell your personal information.
• Payment credentials are handled by the selected payment provider; TIRAVA does not ask you to send card or account passwords by message.
• You may contact us to ask about correction or deletion of information that is not required for an active order or legal record.

• Prices shown on product cards are in US dollars unless stated otherwise; a displayed price does not include shipping or possible import charges.
• Stock, materials, metal components, dimensions, condition, included items, processing time and final total are confirmed per order.
• The US$100 PayPal deposit is credited to the written confirmed order total. Its handling or refund follows the written order confirmation and applicable consumer law.
• An order is accepted only after TIRAVA issues written confirmation and the confirmed payment is received.
• Colour may vary slightly between screens and lighting conditions.
• TIRAVA's customised character styling is independent; no official collaboration or affiliation with the underlying character rights holder is claimed.
• Symbolic colour or wish language describes personal interpretation, not religious status or promised protective, healing, financial or other outcomes.